Shipping Policy

Thank you for shopping with us. Please review the information below regarding order processing, shipping, tracking, and delivery.

Order Processing

Orders are typically processed within 1 to 3 business days after they are placed.

Business days do not include weekends or public holidays. During periods of high demand, processing may take slightly longer.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Estimated Delivery Times

After processing, estimated delivery is:

United States: 5 to 12 business days

Most orders arrive within the estimated timeframe, but delivery dates are not guaranteed. Carrier delays, severe weather, holidays, customs inspections, or other circumstances outside our control may affect delivery.

Tracking Your Order

Tracking information will be emailed to the address provided during checkout.

Please allow up to 3 business days after receiving your shipping confirmation for tracking information to update. Tracking may remain unchanged while the package is moving between carrier facilities.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Contact us at help@getsolene.store as soon as possible if you entered incorrect information. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address.

Separate Packages

Orders containing multiple items may arrive in separate packages. You may receive more than one tracking number, and packages may be delivered on different days.

Lost or Stolen Packages

Contact us immediately if tracking shows your package as delivered but you cannot locate it.

Please check around your property, ask other household members, and contact the shipping carrier. We will assist with the investigation, but refunds or replacements may depend on the outcome of the carrier’s claim.

Damaged Packages

If your order arrives damaged, contact us at help@getsolene.store within [7] days of delivery.

Please include:

• Your order number
• A description of the damage
• Clear photos or videos of the product and packaging

Do not discard the original packaging until your request has been reviewed.

International Orders

International customers are responsible for any customs duties, import taxes, or fees charged by their country. These charges are not included in the product or shipping price.

Customs processing may also extend the estimated delivery timeframe.

Order Cancellations

Orders may only be canceled before processing begins. Once an order has been processed or shipped, it cannot be canceled and must be handled according to our Refund Policy.

Contact Us

For questions about your shipment, contact:

Email: help@getsolene.store